Returns & Refunds
While we hope that you are always 100% satisfied with your order from the Swappa Store, we know that things happen. Here are the things you need to know for a quick, easy return and refund.
If you do not receive what you ordered then you are entitled to a refund. If you did receive what was advertised then we don't generally do returns.
- Phones must be returned in the same condition and packaging as sold
- Items damaged by the buyer are not eligible for an exchange or refund
- Swappa will provide a prepaid return label for products returned due to our mistake
Simple Snap Screen Protector
- Unopened Simple Snaps can be returned to return address (below) for a full refund
- Opened or used products are not eligible for return or refund
- Refunds only granted after return received
- Shipping costs are not refundable
6324 N Chatham Ave, #309
Kansas City, MO 64151
Exchanges & Replacements
Swappa does not offer exchanges or replacements. If you did not receive what you paid for then you are entitled to a refund.