Help & FAQ
Need help? Email [email protected]
What’s the difference between Swappa’s marketplace and store?
The Swappa marketplace supports the buying and selling of gently used phones, Macbooks, Chromebooks, tablets and wearables between our users. Our expert staff at Swappa reviews and approves every listing and we've helped buyers and sellers completed over $200,000,00 in transactions.
The Swappa Store is a direct-to-consumer platform to purchase products and accessories directly from Swappa.
Shipping and Handling
- Items are sold and fulfilled by Swappa
- Shipping costs are included in the purchase price
- Standard USPS ground shipping will be used
- Items will be shipped next business day
- Items will be shipped from Kansas City, Missouri
Returns and Refunds
Refunds are offered on products returned unopened. Return shipping costs are paid by the buyer. Mail unopened products to:
415 Delaware, Suite 1B
Kansas City, MO 64105
If you have any additional questions, please email us.